How Busy Are Drop days? How Do I Make Sure I Don't Miss Out On A Specific Item
Some helpful tips:
- Create an account; This makes checkout much quicker!
- There is not a cart hold, so items can disappear from your cart if someone checks out faster than you
- Most items are very limited, so only limited quantities available.
- Make sure you have selected the correct size/item and shipping method. Orders can not be changed once they are placed. If you made a mistake you need changed, your order will be cancelled and you can re-order the correct size/colour/style. We simply are not able to accommodate all the changes. Please review your order very carefully before checking out.
How Does Your Shipping Work?
For Local Pick-up (West Kelowna, BC) please select "Economy" and send us an email we are happy to refund any shipping charges.
Our processing time (order placed-> Order Shipped) is approx 3-4 business days, depending on order volume. If you need an order for a specific event, etc, please select "Expedited/Express Shipping" and send us an email. We will do our best to get it out the door as soon as possible. We are a family-run business, so life happens (alot!) around here.
Standard $5.00 (letter mail) shipping is NOT tracked or insured, so there is no insurance for replacement if your order does not arrive to you and we are not able to track your package. Economy Lettermail can take as little at 2 days or as many as 2-3weeks to arrive. Within 1 week is typical, but no guarantees or tracking. This is economy shipping and items will likely be vacuum-sealed or in a ziplock bag. If sent lettermail, most orders with multiple items may ship in separate packages. If you prefer your items in one package, please select the “tracked” option at checkout. Tracked and insured shipping includes up to $100 insurance. If you would like your insurance to cover your entire order (if over $100) please email us and we can invoice the small fee so your entire order is covered, and you can have peace of mind.
International orders do not include tracking or insurance. If you would like to add this, please ask for a quote prior to placing your order. Nest and Nurture is not responsible for any customs or duty charges.
If an order does not arrive, it is not the responsibility of Nest and Nurture to replace the order. We recommend choosing tracked and insured shipping. If your package is lost/damaged, you will be able to start a claim with Canada Post.
Can I Combine Shipping?
If you recently placed and order, but would like to add on an item (same day only) please go ahead and order your additional item (we don't want you to miss out!) Please send us an email with your order numbers (please do not message us on social media for this). We will refund any additional shipping. Due to order volume, this does not happen automatically. You must email with order numbers. Thank you.
Where Is The Clothing Made?
All of our items are made in small batches by talented seamstresses and tailors in the Okanagan Valley, Canada. This is our way of supporting our local economy.
What Is Your Return/Exchange Policy?
We offer complimentary repairs to workmanship defects. Please email us if you have any concerns at all at firstname.lastname@example.org
Returns will be considered on an individual basis. Please contact us via email at email@example.com with your concern and we will be happy to help.
Return shipping cost is customer's responsibility. Tracked and insured shipping is highly recommended, as lost packages are not the responsibility of Nest and Nurture. Returns must be within 30 days of purchase and item must be in new condition with original tag attached, free of odour and stains. Once return is inspected, shop credit will be issued for garment purchase price less shipping.
Exchanges are always welcome within 30 days if the items are in new condition with tags. Buyer pays shipping both ways. Often items sell out quickly, so an exchange may be for a similar item of your choosing with equal value or shop credit. Please email us to discuss. Once exchange item is returned and inspected, we will issue a shop credit for amount paid for item excluding shipping.
Please make sure to measure your child to ensure the item will fit correctly. Handmade sizing can vary from store-bought clothing. It is worth checking to save the heartbreak of an item not fitting. All custom orders are final sale.
What Are Your Items Made From?
We are lovers of new, vintage, modern, and reclaimed fabrics. We like it all!
If you have a particular interest or requirement, please ask!
Vintage Fabrics: Most of our soft vintage prints are from vintage sheets. Exact fibre content is unknown, but majority are cotton. Most vintage fabrics require gentle care, we always recommend hand wash or machine wash gentle. Lighter colours are often somewhat sheer, due to the age/wear of the fabric. Some of these fabrics are 40-60years old, so minor imperfections are standard and expected. Vintage fabrics often have vintage smells, including perfumed linen chests. We hot wash all vintage linens with vinegar prior to sewing to reduce this as much as possible.
Peppered Cotton: One of our very favourite fabrics, our 100% cotton peppered cottons are extremely soft. They are brushed, so have a slightly fuzzy appearance, which increases with washing.
100% Cotton: Most of our items are made from premium 100% cotton. This type of cotton becomes softer and softer with every single wash, while still maintaining structure and body. Lighter colours, such as Coconut, may be slightly sheer.
Linen Blends: Our linens are typically 55% linen, 45% rayon, to increase softness and washability, while still maintaining a durable and breathable garment. Linen items will wrinkle more than any other fabrics we carry, so we highly recommend a quick press with a steam iron if you prefer a crisp look.
How Do I Care For My Nest & Nurture Pieces...
- Machine Wash cold (laundry bag recommended, especially for items with ties/straps)
- Hang dry or dry flat (hand smoothing any wrinkles)
- Machine drying is NOT recommended and will likely cause shrinking on most natural fibers.
- Press with a low temperature iron if necessary.
I Wanted To Buy An Item, But The Size I Wanted Is Sold Out. Can I Purchase It Anyways?
Most of our items are made in small batches, meaning we only have a limited amount of fabric. You can always ask, but typically once an item is gone, it is gone forever. It is recommended to keep up to date with us via VIP Newsletter (sign up on website) or follow us on Instagram and Facebook.